Docs Category: Email Hosting
Email Hosting
13 Docs
How to create an autoresponder?
Last Updated: May 5, 2026o create a new Autoresponder, such as an ‘out of office’ email: Note: It may take up to 30 minutes for the Autoresponder to activate. To create a Autoresponder via Webmail use the following steps: Note: It may take up to 30 minutes for the Autoresponder to activate.
How do I add Office 365 DNS records?
Last Updated: May 5, 2026f you need email to route via Office 365 instead of WebHostsOnline Mail platform, you can use our one-click record addition tool from within Manage DNS. To use this tool: Usually it can take about 30 minutes for DNS changes to propagate. However. it can take a little longer for changes to update across various DNS systems.
Why are the IMAP folders missing from my iPhone or iPad?
Last Updated: May 5, 2026If you can successfully send email and view any new messages in your Inbox, but aren’t able to view additional subfolders, then it’s likely that you have an incorrect IMAP Path Prefix setting on the device. To correct this, take the following steps: You’ll now be able to view all folders in the account. If that...
What are the recommended Thunderbird Mail client settings?
Last Updated: May 5, 2026There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages in sync between various devices and our webmail system. This is our recommended configuration for Thunderbird mail clients for your email. Incoming Server (“Account Settings” > “Server Settings”) Server Name: imap.stackmail.com Username: Your e-mail address Port: 993 Connection security: SSL/TLS Authentication method: ‘Normal password’ Outgoing Server...
How do I add another server/include to an SPF record?
Last Updated: May 5, 2026What’s in this guide? Adding an SPF Include for: Adding an SPF Include If you’re using WebHostsOnline’s mail server but want to route emails via another provider – such as G Suite, Office 365 or Mailchimp – you may need to add a secondary sending server source to the SPF record. You can do this...
WordPress: use SMTP with and without plugins
Last Updated: October 18, 2025Sending emails directly from your WordPress site can be critical to your site’s success. It could be from a contact form to help your clients get in touch if they’re interested in your services, order emails to confirm details and provide receipts for purchases, or password reset emails to allow users access to their accounts. WordPress...
What are the Free Tools with WordPress Hosting?
Last Updated: September 23, 2025We have a suite of WordPress Tools which make the management of WordPress sites much easier. Rather than having to log in to the WordPress dashboard for each particular site, you can manage themes, plugins and more from within the WebHostsOnline control panel. The toolset is available for all sites hosted on our optimised WordPress platform. This guide...
How do I use the free WebHostsOnline Website Malware Scanner?
Last Updated: September 23, 2025Overview One of the major problems with malware is its persistence. This is why WebHostsOnline’s free Website Malware Scanner makes daily scans of all the sites within your hosting account. It uses a combination of commercial and in-house tools and provides reports detailing identified malicious content and its location within your site files. When malware is located on a...
What are my email sending limits?
Last Updated: September 20, 2025Email Account Limits The following limits apply to all messages sent via authenticated SMTP. This will primarily be used for email sent via a mail client but can also include mail sent via your website if configured to send via SMTP. We impose a limit of 8,000 messages per e-mail address per 24 hours. The following limits also...
How do I set up email on my iPhone?
Last Updated: September 20, 2025There’s a quick and easy way to set up email on your iPhone or iPad. On the device you wish to set up mail: Auto-Configuration Manual Configuration To set up your WebHostsOnline mailbox on an Apple iPhone or iPad, you need to: Name: Anything Email: example@yourdomain.com Password: Mailbox Password Description: Work, Business…etc IMAP: Incoming Mail Server Host Name: imap.stackmail.com Username: example@yourdomain.com Password: Mailbox Password...
